Organisational Development

The Training Unit within the Malta Tourism Authority plays a central role in developing, coordinating and overseeing all staff training initiatives. Its primary responsibility is to ensure that employees have the necessary skills and competencies to perform their duties effectively and to support their ongoing professional development.

Key duties include identifying training needs across departments, creating and maintaining annual training plans aligned with operational goals and managing training budgets. The Unit also reviews and updates these plans quarterly to respond to evolving needs. Beyond industry-relevant training, the Unit coordinates mandatory sessions, such as Occupational Health and Safety and GDPR, and maintains records of participation and certifications for audit purposes.

It promotes continuous professional development by encouraging diverse learning methods and is responsible for evaluating training outcomes, monitoring learning indicators and recommending improvements.