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Travel Operator & Excursion Organiser Application

 

Application to obtain a license for an Outgoing/Incoming Travel agency, Destination Management Company and/or Excursion Organiser.

An application can be filed online on this link.

Applicable Laws (Rights and Obligations)

Chapter 409 of Travel and Tourism Services Act

Subsidiary Legislation 409.09: Travel Operators and Organized Excursion Operators Regulations

Subsidiary Legislation 409.18: Pakcage Travel Insolvency Fund Regulations 

Subsidiary Legislation 409.19: Package Travel and Linked Travel Arrangements Regulations 

Documents needed with application

Applicant Licensee

  • Scanned copy of ID Card of Applicant Licensee (Individual or Official Representative)
  • Curriculum Vitae of Applicant Licensee (Individual or Official Representative)
  • Recent Police Conduct of Applicant Licensee (Individual or Official Representative)
  • Copy of Full Memorandum & Articles of Association (if Applicant is a Body Corporate)
  • Copy of Deed of Partnership (if Applicant is a Partnership)
  • Company Board Resolution appointing an Official Representative of the Company (if Applicant is a Body Corporate)
  • Partnership Resolution appointing an Official Representative of the Partnership (if Applicant is a Partnership)

Operator (if nominated)

  • Scanned copy of ID Card of Operator (Individual or Official Representative)
  • Curriculum Vitae of Operator (Individual or Official Representative)
  • Recent Police Conduct of Operator (Individual or Official Representative)
  • Copy of Full Memorandum & Articles of Association (if Operator is a Body Corporate)
  • Copy of Deed of Partnership (if Operator is a Partnership)
  • Company Board Resolution appointing an Official Representative of the Company (if Operator is a Body Corporate)
  • Partnership Resolution appointing an Official Representative of the Partnership (if Operator is a Partnership)

The Premises

  • Copy of Approved PA Development Permit including Site Plan and Drawings showing establishment in RED
  • Architect’s Declaration stating that the establishment is compliant with PA Development Permit and Plans
  • Third-party Liability Insurance for a minimum of €250,000
  • Professional Indemnity for a minimum of €1,000,000 (In case of DMC)

Fees

See Subsidiary Legislation 409.05

Timeframes

  • Submission of application: 0
  • Vetting of application: 5 days. The applicant will need to submit documents based on the specific application following the initial vetting process. The amount of time in this period depends on the applicant and the time taken by the applicant to provide such documents.
  • Inspection/Assessment: In such a step, once again, the timeline is dependent on the applicant whether the standards are provided or not at the establishment. In the case that standards are not met, then the applicant is asked to rectify, and process is paused.
  • Approval: 10 Days

Incomplete Application Forms

In the case of an incomplete application form, the Authority shall, without delay, inform the applicant of the need to supply any additional information or documentation, or of the need to conduct any interviews or inspection.

Nonetheless, when the Authority has not determined whether to issue a licence to an applicant, within the periods mentioned above, such applicant shall not be deemed, for all intents and purposes of law, to be licensed.

Means of Redress or Appeal

Any person who feels aggrieved by a decision of the Authority, as provided in article 14(1) of Chapter 409 – Travel and Tourism Services Act, may appeal to the Tourism Appeals Board, on payment of the prescribed fee (applicable fees as per Legal Notice 409.05), within fifteen (15) days from the date the decision on which the appeal is entered is communicated to the person concerned. 

All information related to the Tourism Appeals Board can be found here.

Department Responsible

MTA Licensing Department
T: +356 2291 5000
E: licencing.mta@visitmalta.com

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